Acquisition of personal information
When our hotel receives personal information from a customer, we will clearly indicate in advance the purpose for which the personal information will be used (hereinafter referred to as the “purpose of use”). However, in the following cases, we may omit presentation of the purpose of use.
- When receiving personal information through inquiries via the website, telephone, fax, e-mail, etc.
- When receiving personal information through exchanging business cards, etc.
Scope of personal information
When our hotel receives personal information from our customers, it usually includes the following.
- Customer name and contact information.
- If the guest staying at the hotel and the customer making the application are different, the personal information of the customer applying.
Purpose of use of personal information
Our hotel will use the personal information provided by our customers within the scope of the following purposes.
- To make reservations by phone or email, and register as a customer at check-in.
- To communicate with customers
Disclosure of personal information to third parties
Our hotel will not disclose personal information provided by our customers to any third party except in the following cases.
- If we have your consent
- If disclosure is requested by related organizations due to laws and regulations, etc.
- In the above cases, when disclosure is made in a state where the individual customer cannot be identified.
Joint use of personal data
Our hotel may disclose your personal information to subcontractors, etc. to the extent necessary.
Disclosure of subcontractors, etc. refers to informing the customer’s name and address to the company that has outsourced the “accommodation reservation” service, the delivery service of items left behind by the customer, delivery services, etc.
Regarding the safety management of personal information
Regarding the management of customers’ personal information, our hotel will manage it appropriately and strive to prevent the leakage of personal information to outside parties.
Changes to this policy
If there are any changes to the acquisition, scope, purpose of use, etc. of customers’ personal information, we will post the latest information on this website.