About Accommodation, Rooms and Meals
What are the check-in and check-out times?
Check in at 15:00 and check out at 10:00.
Until what time can I check in?
If you let us know in advance, we can accept your arrival until 23:00.
Is it possible to leave the car at the hotel after arriving in the morning?
Yes, you can. You can buy lift tickets and rent ski snowboards.
Is it possible to add dinner or breakfast?
Please make a reservation by the previous day.
Dinner 4000yen Breakfast 2000yen
Please tell me about the amenities in the room.
Only bath towels and face towels are available in the room.
Shampoo, conditioner, body soap, and hair dryer are provided in the room.
Please take a brush, razor,, comb, and other items from the amenity corner. Sleeping clothes are not available.
Please tell me about the equipment of the guest room.
Do you have a refrigerator?
We have a refrigerator in each room.
Do you have a safety box?
Each room has a safe.
However, large valuables that cannot fit in the safe can be kept at the front desk.
Are pets allowed to stay together?
Not available
About Facilities and Equipment
I'd like to send my luggage to the hotel, is that okay?
fter making a reservation, please send it to the following address. It will be kept at the hotel until your arrival. Please send it the day before your stay.
When sending the package, please write the name of the guest and the date of your stay.
〒949-6212
469-91 Mikuni, Yuzawa-machi, Minamiuonuma-gun, Niigata Japan
Guest name Check in on ○ /○
Please note that cash, valuables, fragile items, and items that require temperature and humidity control cannot be kept.
Can I send my luggage from the hotel?
It's possible. Please get the slip at the front desk.
Is there a smoking area in the building?
The tower building is on the 2nd floor and the main building is on the 3rd floor.
Do you accept credit card and QR payment?
You can use the allkind payment.
Do you have Parking?
We have a private parking lot. 500 yen per day.
You need studless tires or chains in winter.
Can I use the bath after checking out?
Not available. There is a one-day hot spring nearby, so please use it.
Do you have a microwave and ice maker?
The main building is on the 4th floor, and the tower building is on the 2nd floor.
Can I buy cigarettes?
You cannot buy it in our hotel.
Can I buy alcohol?
You can buy bottled beer and wine on the second floor of the main building.
About Access and Activities
Is there a shuttle service to the ski resort?
There is no shuttle service to the ski resort. It is a 5-minute walk to the south gate of Naeba Ski Resort.
Is there a shuttle service from the station?
There is no shuttle service.
There is a shuttle service to the bus stop. Please send a message when you get off at "Naeba Prince Hotel".
Can I rent a ski snowboard?
One-day ski snowboard set (board &Boots) 4000 yen Snowwear 3000 yen.
Do I need to make a reservation to rent?
You don't need a reservation. Please tell the front desk when you arrive.
Is it possible to buy lift tickets at the hotel?
You can purchase it. (Cash only)
Can you keep my luggage after check-out?
It is possible. If you have a car, please put it in your car.